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      FREQUENTLY ASKED QUESTIONS

 

How do I cancel or make changes to an order?

To cancel or make changes to an order, please email or call us at 301-884-2616 as soon as possible to notify us of the situation. We can be reached Monday through Friday from 8:30am to 5:30pm EST. If charges have already been made, refunds will be determined on a case by case basis.

How do I check the status of my order?

To check the status of an order, please email or call us at 301-884-2616. We can be reached Monday through Friday from 8:30am to 5:30pm EST.

How do I place a custom order?

Custom orders can be placed by filling out the Custom Order Inquiry form by clicking here. Please be as specific as possible when placing your request. You will be contacted shortly to review and discuss your inquiry. You may also place your custom order directly by calling us at 301-884-2616 from Monday through Friday from 8:30am to 5:30pm EST.